How to Order Medications - Sample Pharmacy FAQs

Table of Contents

What does the term “generic” mean? Do generic medications produce the same effect that the brand name medicines do?

The difference between a brand name medicine and a generic one is in the name, shape, color and in the price. A generic drug is usually called by the name of the active ingredient while a manufacturer uses a brand name. However, a manufacturer cannot possess a patent for a certain chemical agent, this is why manufacturers of generic medications can legally produce the so-called “generics”. They are the same chemically and since the active ingredient is identical, they have the same medical effect. Thus buying a generic medication one pays less but gets the very same result.But we ought to mention that only once you follow all the instructions of your health care provider you get the intended effect.

Why are generic medicines so cheap?

Unlike generic drugs, a large part of the costs incurred by original manufacturers of brand name drugs are for research and development and advertising. The expense of obtaining FDA approval alone in the U.S. is enormous. Manufacturers of generic drugs do not have to absorb or recover these costs. Consequently, significant cost savings can be passed along to you.

Your pills do not look like the brand name medication. The pills I have received have a different name printed on them. Why?

As we have already mentioned that no manufacturer can take out a patent for a chemical agent. Thus generics can have the exactly same active ingredients as the brand pills. However, names and appearance (shape and color) of medications can be and are always patented and should be treated as the intellectual property. Thus using the name and the shape of the brand pills a manufacturer producing generic medications will be accused of the copyright infringement. This is why generic pills look different, they are of a different color and have a different shape if compared to a brand name pill.

How can I be sure in the quality of the pills you offer?

High quality of the medications we offer is the subject of our primary concern. The logic is very simple: the better the quality of goods is, the more customers we have. Thus we are very attentive and selective in the choice of the supplier, the quality of goods is thoroughly tested and the documentation is closely checked. The medications are manufactured in India by an Indian state licensed, Indian FDA approved company.

What is the shelf life of the pills?

Expiration date is mentioned on each container. It is different for different batches. The shelf life is 2 years (in average) from the date of manufacture and would differ from batch to batch depending on when they were manufactured.

What is the difference between 50mg Viagra tabs and 100mg tabs?

Generic Viagra we offer is available in 50mg and 100mg tabs. These are fixed dosages of Sildenafil (the active ingredient) in the pills: thus a 50mg Viagra pill contains 50 mg of Sildenafil concentrate and a 100mg Viagra pill contains 100mg of Sildenafil. The standard dose for achieving the effect is a 50mg pill. However, the ingredient effects different people in a different way so we would recommend you to start with 25mg (split a 50mg pill in two and take one half only) to see if this is enough for you. If not – take a whole 50mg pill.

What is the difference between Viagra, Cialis, Levitra, Soft and Regular?

Please, check the table below:

the order is considered to be paid and thus the product will be sent out only in case we get the FULL amount from you.

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When will you actually post the charge?

The order procedure is executed in the following way:

  1. As soon as you fill in the form at the checkout page and press the “Submit” button, the information is transmitted to our processing centre where it is checked and thus the credit card is charged.
  2. As soon as the payment is authorized, your order is approved and processed.

Is it secure to give my credit card information at your site?

We take the security of our customers seriously and thus we take reasonable steps to protect your information. For submitting the order you are redirected to the secure order page. The security of the page can be easily checked: an icon resembling a padlock is displayed on the bottom of most browsers window, this shows that the information you insert into the form is SSL (Secure Socket Layer) encrypted when transmitted to our credit card processing company. Please remember that a secure page begins with “https:” while insecure ones begin with “http:” without the “s” at the end.

Shipping

Do you ship to my area?

The orders are shipped to almost all countries of the world, for the exception of some countries in Asia.

Where the pills are sent from?

The medications are manufactured in India, thus the orders are processed and sent out from there.

What packages do you use? Will I have to sign for the shipment?

Your privacy is very important for us. Your order will be sent in a discrete envelope that will be left in your mail box. You will not have to sign for it in case the order is sent by Standard Mail.

Will my order be shipped the same day I purchase?

The products we sell are in stock for immediate delivery. However we have to check your order first to make sure that the shipping information is correct, after that the product you have ordered is packed and only then it is sent out. All these procedures take about 1-2 days.

What are the shipping methods? When can I expect the delivery?

Currently we offer two shipping methods:

  1. Express International Mail: the packages sent by this postal service can be tracked by the tracking number supplied after the order is shipped. See your account section. Please, note, however, that in some cases we reserve the right to send your order without a tracking number but with the same delivery time as it would be in case of Express Mail. This is done mostly in cases when we need to secure successful delivery to European countries and Canada.
  2. Standard International Airmail: the packages sent by this postal service can NOT be tracked.
Drug NameDosageTime before it starts to actHow to takeFatty food/alcoholEffect lasts
Viagra50mg, 100mg1 hourtake with a glass of waterno3-4 hours
Viagra Soft50mg, 100mg15 – 20 minutesto be chewed until dissolved completelyno6 hours
Cialis20mg30 minutestake with a glass of waterno36 hours
Cialis Soft20mg15 – 20 minutesto be chewed until dissolved completelyno24 – 36 hours
Levitra20mg10 minutes
– 1 hour
Shipping OptionRatesDeliveryTracking
Express International Mail *$305-9 business days AFTER THE DISPATCHyes
Standard International Airmail$1010-21 days AFTER THE DISPATCHno

*

Please Note! When you order some brand products, the Standard airmail service may be unavailable as a shipping method. The order will be delivered by Express International Mail.

Please, keep in mind that the time of delivery specified here is the estimated delivery time which is true for most cases,but cannot be guaranteed due to the probability of force majeure events described below.

Please, note that our company is not liable for extended delays due to the customs inspections of international mail.

Also, we shall not be liable for delays in deliveries due to mail disruptions during the Christmas and New Year celebration, natural disasters, strikes and other events which disrupt mailing process being beyond our control.

What are the shipping rates?

The shipping rates may vary depending on the shipping option you choose, country of destination, and the amount of products you order. To find out the shipping cost, add desired products to shopping cart, and proceed to checkout.

Can my order be delayed at customs?

If this happen, you’ll be informed. They ask the recipient to come and give a permission to examine the parcel. After that you should receive your products. If you have any problems with getting your order, please let us know and we will try to resolve the problem.

What if the package is damaged or something is missing?

In this case you should contact our support team and notify of the problem. We will either resend the package or refund your payment. See our Policies

Please note that, if your order consists of 90 pills or more, the order will be sent in several packages.

How much will I have to pay if you reship the product?

We will reship the product free of charges. No additional charges will be placed.

Managing Orders

How can I check the status of my order?

There are 2 options to do that:

  • to contact our support team (Contact Us)
  • to check the status from the web site (Account)

Your bonus, the status of your recent order, the dispatch date and the approximate day of the delivery can be checked in your account section. To enter your account section you need to insert the order number, your e-mail address and the verification code (the digits in the box next to the “Verification code” field).

In case your order was sent by a Express International Mail, the tracking number can also be obtained from the same page.

The order has not been sent out yet. I need to change the shipping details. What should I do?

In your account section you can leave us a message to cancel the order or to change the shipping information.

I need to cancel the order. Please, advise.

Please check our Reimbursements and Returns Policy.

Business Opportunities

Want to become our supplier and offer new products?

We will be glad to consider your proposal. Please send the details to our e-mail address