Do you ship to my area?
The orders are shipped to almost all countries of the world, for the exception of some countries in Asia.
Where the pills are sent from?
The medications are manufactured in India, thus the orders are processed and sent out from there.
What packages do you use? Will I have to sign for the shipment?
Your privacy is very important for us. Your order will be sent in a discrete envelope that will be left in your mail box. You will not have to sign for it in case the order is sent by Standard Mail.
Will my order be shipped the same day I purchase?
The products we sell are in stock for immediate delivery. However we have to check your order first to make sure that the shipping information is correct, after that the product you have ordered is packed and only then it is sent out. All these procedures take about 1-2 days.
What are the shipping methods? When can I expect the delivery?
Currently we offer two shipping methods:
- Express International Mail: the packages sent by this postal service can be tracked by the tracking number supplied after the order is shipped. See your account section. Please, note, however, that in some cases we reserve the right to send your order without a tracking number but with the same delivery time as it would be in case of Express Mail. This is done mostly in cases when we need to secure successful delivery to European countries and Canada.
- Standard International Airmail: the packages sent by this postal service can NOT be tracked.
| Shipping Option | Rates | Delivery | Tracking |
|---|
| Express International Mail * | $30 | 5-9 business days AFTER THE DISPATCH | yes |
| Standard International Airmail | $10 | 10-21 days AFTER THE DISPATCH | no |
* We will not be able to send your order by Express International Mail if you specify a mail forwarding address (e.g. PO box, General delivery, Poste restante, UPS store, APO/FPO), hotel or educational facility in your shipping address or if you give us a wrong telephone number.
Please Note! When you order some brand products, the Standard airmail service may be unavailable as a shipping method. The order will be delivered by Express International Mail.
Please, keep in mind that the time of delivery specified here is the estimated delivery time which is true for most cases,
but cannot be guaranteed due to the probability of force majeure events described below.
Please, note that our company is not liable for extended delays due to the customs inspections of international mail.
Also, we shall not be liable for delays in deliveries due to mail disruptions during the Christmas and New Year celebration, natural disasters, strikes and other events which disrupt mailing process being beyond our control.
What are the shipping rates?
The shipping rates may vary depending on the shipping option you choose, country of destination, and the amount of products you order. To find out the shipping cost, add desired products to shopping cart, and proceed to checkout.
Can my order be delayed at customs?
If this happen, you’ll be informed. They ask the recipient to come and give a permission to examine the parcel. After that you should receive your products. If you have any problems with getting your order, please let us know and we will try to resolve the problem.
What if the package is damaged or something is missing?
In this case you should contact our support team and notify of the problem. We will either resend the package or refund your payment. See our Policies for more information.
Please note that, if your order consists of 90 pills or more, the order will be sent in several packages.
How much will I have to pay if you reship the product?
We will reship the product free of charges. No additional charges will be placed.